Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
HOW DO I ORDER?
After you have selected and viewed in detail the products you are interested in, you add them to the cart, where for each product added to your cart, a green indicator appears on the top right.
To view your basket and proceed to complete the order, place the cursor at the top right of the basket icon until a small preview of the
of your order and press the VIEW CART or BUY button.
You have the possibility to complete your order either as a guest, filling in the necessary fields requested, or if you have an account through it simply by entering the email
and your password, or create a new account by entering your email address and other necessary information.
Fill in your shipping and billing information as prompted.
Choose the payment method you want by clicking on the white box that appears next to each payment method, accept the terms of use and complete your order.
HOW CAN I MAKE SURE THAT I MADE MY PURCHASE CORRECTLY?
After you have submitted your order, you will receive a confirmation email. If you do not receive the email, please contact the store.
CAN I CANCEL MY ORDER?
You can cancel your order by phone, only before it is sent, by calling +3025510 37194.
CAN I ADD OR REMOVE A PRODUCT FROM MY ORDER?
You have the possibility to add and remove products from your order as long as its status allows, that is, before it is sent by contacting the store via
by phone at +3025510 37194 from Monday to Saturday 09:00-14:00 *except holidays.
HOW LONG DO I RECEIVE MY ORDER?
It takes 2-3 working days to receive the order.
* Excludes hard-to-reach areas where it takes 4-5 business days.
Committing on our part to make every effort for the fastest delivery of your orders, we would like to inform you that the possible involvement of unstable factors
such as strikes, bad sea weather, delays of transport companies, reasons of force majeure etc. may cause a delay in the delivery of the order.
IMPORTANT NOTE:
Your order is dispatched by us on the next working day.
If your order has been placed over the weekend, it will be sent by us on Monday.
WHAT IS THE RETURN POLICY?
You can find out about the return policy here.
IS THERE A RETURN CHARGE?
Product returns are free if you choose “ACS” as the return company.
If you make your return with any other transport company then you are responsible for the return costs.
HOW WILL I KNOW MY RETURN HAS BEEN RECEIVED?
When the product arrives at our store you will be informed by phone.
CAN I ORDER BY PHONE?
You can also place your order by phone at +3025510 37194 from Monday to Saturday 09:00-14:00 *except holidays.
Phone orders are paid for by cash on delivery only for security reasons.